D9 schwag bag’s Pogoplug suffers Video Recall

I was about to set this up!

———- Forwarded message ———-
Date: Mon, Jun 20, 2011 at 10:39 AM
Subject: D9 Schwag Bag – Pogoplug Video Recall
To: Jason Calacanis 

Dear D9 Attendee:

When you received your schwag bag at D9, it included one of my newly introduced products: Pogoplug Video. As the CEO and founder of the company that makes Pogoplug, I wanted to reach out personally to let you know that we've issued a voluntary recall of this product worldwide. There have been reports of overheating from two customers, so I have decided to remove the product from the market immediately. If you have activated your device, please safely eject your hard drives and unplug the unit as soon as possible.

I remain extremely excited about the opportunity to have you experience Pogoplug and your own personal storage cloud. If you'll allow me, I'd like to send you a replacement from our flagship Pogoplug product line. Our other devices are manufactured with different components and pose none of the safety issues affecting Pogoplug Video. If you're interested, please send an email to D9@cloudengines.com and we'll get a unit out to you quickly.

If you have any questions or would like to talk with me directly, please feel free to email me at daniel@cloudengines.com.

Very best regards,
Daniel Putterman
CEO Cloud Engines, Inc.
Makers of Pogoplug

ADDITIONAL POGOPLUG VIDEO RECALL INFORMATION
• This issue is unique to the Pogoplug Video, due to specialized hardware that only exists in the Pogoplug Video product.
• The specialized hardware in question is an advanced processing chip (that can consume a significant amount of power if there is a system malfunction) designed to process video files in real time. Cloud Engines added a fan to the product as an extra precaution, and the system passed all necessary certification tests necessary to bring it to market.
• No other Pogoplug products are affected (including Pogoplug, Pogoplug Pro, and Pogoplug Biz); they are completely safe to use.
• We are in the process of contacting all customers who purchased a Pogoplug Video to offer them an exchange or refund.
• A letter to customers on our company blog includes additional information: http://blog.pogoplug.com/pogoplug-video-recall-2-507/.

 

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