I’ve been getting my chops busted about “the call” and transparency at AOL for a couple of weeks now. One person told me that if I really believed in AOL that I would publish people support calls to my personal blog. In the spirit of true transparency, owning our issues, and trying to be a better company I will publish any and all calls to our support lines here on my blog. Not only that, I will personally transcribe the calls and give you my honest feedback on them.
Note: I have nothing to do with the access business. I couldn’t even tell you who runs the access business at AOL or how they run their department. However, I just checked my badge and it says AOL on it, so clearly it’s my responsibility.
Email your MP3 files jason at calacanis dot com.