Rule #1: talk to your customers.
AOL is doing it more and more every day.
The Greenhouse blog is now launched: http://greenhouse.aol.com/
Bonus: The AIMBlog is tunning in to my AIM gripes–and talking about it! My advice: let’s bring the issues into the light and kill them!
On that note, I’ve got to start a list of all the amazing open things that have happened in the past six months at AOL: