Months ago I wrote about how bad my experience with Verizon’s 3rd party phone insurance company Asurion was. You know when you go to the Verizon store for a phone and they say for $5 a month you can get a new phone any time you have a problem thanks to their insurance plan? Turns out that is a company called Asurion that provides the service. That company does a horrible job at customer support as you can see from the comments in my first blog post.
Asurion employees started posting obscene comments to the post, and some even tried to pose as thankful customers! Funny stuff, because all their flames only made the post go higher on Googleit is now the #2 result behind Asurion’s home page.
OK, now for the t-Mobile story. I go to get a new phone at the t-Mobile store in L.A. and the guy asks me if I want to insure it. He says it in a really low voice.
I asked him it’s Asurion.
He says it is Asurion in a depressed voice.
I ask him if he thinks they are any good because I’ve had a horrible experience with them.
His eyes light up! He says they are the absolutle worst people to deal with, everyone at t-Mobile resents having to offer the service to their customers, and that I shouldn’t ge the service because it’s a major rip off.
If the people selling your product hate you then you might want to think about what you’re selling.