Update: t-Mobile hates Asurion too!
So, I bought this Kyocera 7135 phone at Verizon Wireless. The guy sells me on this great insurance from Asurion where you can simply call Asurion if there is a problem and they send you a new phone in the mail and give you a new one.
I call Asurion today because my phone is crashing constantly despite the fact that I’ve reinstalled the software and because the battery keeps shutting off randomly.
So, I get Asurion on the phone and they start out by saying there is a $50 deductable. I tell them I wasn’t told that and the agent says that they get that all the time from Verizon customers!
I get escalated to a manager who says that the phone is not broken and that it is a software issue, that I need to go to Kyocera. I explain about the battery problem and he says that I didn’t say there was a battery problem from the start so that they can’t process the claim. I say, well maybe your person didn’t put it in. He says I’m out of luck.
The irony of all of this is that they replaced my friends 7135 last week with another model from another company because the 7135s are so much of a problem. Verizon has dropped the Kyocera 7135 because of all the problems.
I’ve never been treated worse in customer service in my life. I highly recommend you stay away from Asurion, a highly unethical company with horribly rude representatives.