A catch phrase will go here soon.

22 Tips on How to Operate a Trade Show Booth

9/8/2009

Friends,

Hope your summer has wrapped up amazingly.

I’ve had an amazing summer as my wife Jade and I prepare for the birth
of our first child, a girl, in December. Everyone says it’s going to
be the most amazing experience of our lives–and that I should prepare
to be sleep-deprived for a couple of months! The brief highlights of
my summer included playing in the World Series of Poker Main Event,
spending a week with my family on Montauk, practicing Tae Kwon Do in
the Catskill mountains, lounging by the pool, Mahalo hitting 10M
monthly uniques in August and, of course, reviewing hundreds of
applicants for this year’s TechCrunch50 event (Sept. 14-15th in San
Francisco).

Since we’re less than a week away from the third installation of the
TechCrunch50 conference, which I partner on with Mike Arrington of
Time 100 fame, I thought I would take a moment to discuss the best
practices for running a booth or table at a trade show or conference.
These points are general and are intended to apply to everything from
a 50-person SIG (special interest group), where you’re given a generic
folding table, to a custom-built booth at a trade show like CES, held
in the Las Vegas Convention Center.

This list is far from comprehensive, but I did query a number of event
executives with it to get their insights. If you have ideas that you
think are relevant, please hit reply and I’ll include them in a
followup email.

22 Tips on How to Operate a Trade Show Booth
——————————–

1. Define your goal
=============
In order to maximize your investment in a trade-show booth or
conference table top, you must clearly define your goals. A booth is
but one of many ways to obtain value from a conference. In fact, even
attending a conference can be a way to grow your company. It’s
important that your entire team, from marketing to product to the CEO,
agree on the goals long before committing to an event.

The most frequent reasons I’ve heard for hosting a booth are:

a) to obtain leads/clients
b) to further develop relationships with existing clients
c) branding
d) educating people about your company and products
e) to support your industry or the people throwing the event
f) for the fun and enjoyment of the team attending the event (i.e. “a junket”)
g) recruiting
h) courting investors

Since your goals are going to determine your strategy, you need to
really think about which one or two of these are the most important to
you. Most companies will look at the list above–the same list that’s
in the marketing materials that sold you on getting a booth–and say
“yeah, we want to do a little of all of that.”

If you focus equally on each of the goals above, chances are you’re
not going to succeed in any real way at any of them. Once you have a
list of goals, you really need to prioritize them. I like to force
myself to define one clear goal, like “we’re here to find an
investor,” “we’re here to get press for the latest version of our
website,” or “we’re here to find a CTO.”

As an exercise, consider forcing your team to select your top three
goals and assign a percentage of importance to each. As a follow-up
exercise, ask your team to now select, hands down, the most important
single goal. If you have too hard a time with this task, you probably
shouldn’t be hosting a booth–unless of course it’s 1999 or 2000 and
you feel like burning through venture capital money as quickly as
possible in order to take your company public.

2. Pick the right event
=============
The goals mentioned above are very specific and they target specific
categories of people: venture capitalists, clients, employees, or the
press, for example. Now that you know your goals, you need to find out
which conference to sponsor. Most professional conferences will either
provide a list of companies represented at the event or a nice shiny
pie chart with demographics.

Now you can take their word for it, or better yet, you can do your own
research. The best way to figure out what trade show to go to is to
ask the types of people you want to meet what trade shows they love.

For example, if you wanted to meet developers, ask a developer for a
list of their favorite events.You might hear about eTech (sorry to
hear it’s not returning), SXSW Interactive or Lockergnome.

If you’re looking to meet angel investors, you might hear back about
TechCrunch50 or Web 2.0. For CEOs, you’re gonna hear the Wall Street
Journal’s D Conference or TED. You get the idea; ask the people who
actually put their money down for tickets about which events they
love.

3. Develop a strategy and timeline
=============
After you’ve prioritized your goals, you’re going to need a checklist
and timeline. Your conference presence is going to have a lot of
moving parts–far too many to just remember.

For example, if you want to generate leads, then you should bring your
most sociable team members and charge them with getting business cards
into the raffle bowl. If your goal is to land actual clients at the
show, instead of just getting business cards, well then you’re going
to want to bring your most knowledgeable sales people and focus on
socializing over drinks, lunch and dinner. If you want to land
developers, you’ll probably want to bring your developers and set up
an area for them to hang out with their laptops open. (That’s what
developers like to do).

The main point is that different goals will lead to different
strategies and a varied punch list.

Signing up for a booth is easy but running one is not. Many marketing
people are quick to sign up for a booth, but slow in preparing to run
it. After you’ve defined your goals you need to develop a timeline
leading up to the event, during the event and for post-event.

4. Budget properly
=============
The cost of the booth is typically 1/3rd to 2/3rds of your total
investment in attending an event. Someone just told me that the absurd
$18,500 fee that people pay to demo on stage at the DEMO Conference is
typically 1/3rd of the total spend once you add in travel, running
your booth and preparing. $50k to launch at a conference–ouch!

NOTE: That will be the last dig at DEMO, the conference that takes
advantage of startups desperate for attention, I promise! :-) .

Clearly, you need to budget for things like travel, hotels, signage,
swag, raffle items, staffing, opportunity cost and food. If you can
barely afford the cost of the booth, you shouldn’t be doing the event,
because you’re going to cut corners on things like staffing your
booth, signage and giveaways–all of which are essential.

Prepare a comprehensive budget for the event and make sure all your
stakeholders understand the true cost, so that they can measure
success post-event.

5. Run your budget against your key metrics
=============
Since you have your goals and costs defined, you might consider
assigning a cost to each goal and metric. For example, if your goals
are equally to get prospective leads for the sales team and to recruit
new sales people, and you’d also like to brand yourself a bit, you can
run your costs against those categories:

a) Land qualified leads: 40% ($4,000)
b) Recruit potential sales executives: 40% ($4,000)
c) Branding: 20% ($2,000)

As you can see, I’ve modeled this conference as a local one-day event
with a $10,000 cost: $5,000 for the booth, $1,000 for the raffle of
two iPhones, $2,000 in swag, $1,000 for marketing materials and $1,000
in staffing costs. Since you’re spending $4,000 on generating
qualified leads, you can easily back into a cost-per-lead of $10 if
you collect 400 of them or $20 if you collect 200 of them.

If you normally pay a recruiter $10,000 to find a sales person, then
you need to find a new sales person over 2-3 events to make this
worthwhile. If you land a new sales person or two at one event, you’re
way in the black.

These are the kinds of discussions you need to have before committing
to an event. Again, unless you’ve got money to burn because your
company throws off huge profits like Google, Yahoo, Microsoft or News
Corp. Those companies have departments that can burn money on
conferences without giving it deep consideration because they’ve
earned that right. They have huge profits and your startup probably
doesn’t. Startups and small- to mid-sized companies need to think
about these things deeply, because this money might be better spent on
other bullets.

6. Who should work your booth
=============
As mentioned above, you want to pick the right category of person for
your goal. If you’re recruiting sales people, you’re going to want to
bring not only your HR people (who do it for a living) but also other
sales people to act as references for the HR people. If you’re looking
for developers, you need to bring your developers.

After you’ve found the right category of person to manage your
presence, you have to buy them a copy of the audiobook or print book
for “How To Win Friends and Influence People.”  If you do this, please
buy it from the following URL at Audible since they sponsor my show,
“This Week in Startups”: http://www.audiblepodcast.com/twist :-)

What they will learn in this famous book is, essentially, how to make
yourself a likable person, by smiling, showing interest in other
people and having a positive outlook. Sure it’s corny, and maybe it’s
obvious to many people, but it’s well worth the investment of $10-30
to get each of your folks both the book and the audiobook. (Make it
easy for them). In fact, insist on them listening to it and have a
book club-style discussion about it before the show.

7. Getting people into your booth
=============
Be friendly, make eye contact and smile. Ask people one of the following things:

a) “Hello, would you be interested in seeing our product?”
b) “Hello, would you be interested in seeing our product and winning an iPhone?”
c) “Hello NAMEonNAMETAG, how are you doing today?” — response –
“That’s fantastic, glad you’re having a good time. Let’s win you an
iPhone and show you want Mahalo does, shall we?”
d) Hold out a candy bowl, and say with a big smile, “Candy?” — wait
for thank you — say one of the three lines above.

If someone says “no, thank you,” say something like:

a) “OK, thanks, would you like to drop your card in to win an iPhone anyway?”
b) “No worries, perhaps another time… enjoy the rest of the show!”
c) “OK, enjoy the rest of the show. See you at the cocktail party!”

The giving of the raffle or candy taps into the reciprocity effect in
psychology, which essentially states that if you do something nice for
someone, they will feel compelled to return the favor. You give the
candy and they will see a demo. You give the chance at an iPhone and
they won’t have a problem giving you their card.

You can read more about reciprocity online, but basically it’s what
the Moonies do to you at the airport when they put a flower in your
hand and than ask for a donation. The book “The Power of Persuasion”
has a good read/listen on this subject: http://bit.ly/eLhfr

8. How to demo your product
=============
Create a very short interactive overview of your product. For example,
here is how I would demo Mahalo Answers:

Me: “Have you ever used Yahoo Answers or seen a question from there
come up in a Google results?”
Attendee: “Yes/No/Maybe.”
Me: “OK, great, well, Mahalo Answers is like that but way more
powerful. Here, you can see, I’ve asked people what their favorite
cover to a Bob Dylan song is, and you can see I’ve received over 120
answers in just three days, and many folks embedded a YouTube video or
mp3 file!”
Attendee: INSERT SOME OBSERVATION OR QUESTION HERE.
ME: “Exactly! That’s a great observation” (i.e. something to show you
listened to their response), “Let me have you try it… What question
do you have today? Think of some problem in your life you’re trying to
solve… maybe a vacation, car or product decision? Parenting or
health?”

As you can see I’ve set this up to be interactive and engage the
person and I’m showing–NOT TELLING–the core value of the product to
the user. I’m getting them right into the product and having them try
it. That is what you want to do: show the product and get the
potential user to TRY the product.

9. Do assume the Internet will be down
=============
I don’t know if I’ve ever been to a conference of note that had
totally stable Internet for the complete show, especially at tech
conferences. Have three different brands of EVDO cards as well as a
canned demonstration or screencast of your product ready to go.

10. Do offer swag
=============
Offer an easy to carry, memorable and hopefully useful piece of swag.
If you’re at Sundance and it’s freezing, give out a scarf, gloves or
wool cap–all with your logo. If you’re at a beach resort in Hawaii,
give suntan lotion with your logo on it, a sun visor or flip flops. If
you’re in New York City, give folks a bike messenger bag, a custom
printed Zagat guide or a journal with a pen.

Don’t give crummy t-shirts to people with a huge logo on it. People
may take them but they won’t wear them. If you are going to give folks
a shirt, make it a beautiful shirt with a tiny, tiny logo on it. Make
it something someone very hip would be happy to wear to the club or
golf course. No one wants your huge logo across their chest unless
you’re a loved brand like Nike, Google or Apple.

11. Do have a raffle
=============
Collect business cards by having a raffle for whatever the most
recently sold-out product in the world is. If there is a line for
something to buy at the Apple Store or Best Buy, there will be an even
longer line to get it for free at your booth. Have multiple handheld
fishbowls ready so your booth agents can hold them out as people go by
if need be.

Email those people after the event and thank them for joining the
raffle. Let them know they didn’t win the XBOX 360, but that you are
inviting them to a seminar about “how to save money with CRM” if
they’re interested. In other words, your follow-up pitch should offer
something else of value. Content is a great way to go, and the content
shouldn’t be “all about Salesforce,” but rather about what Salesforce
customers care about.

Try to go from the raffle to a conversation about a
mutually-interesting topic (i.e. a webinar) to the client. Going right
from raffle to client is too jarring and will feel like spam.

Another idea is to send a lesser piece of swag in the mail with some
content. So, something like: “Thank you for joining our raffle at
TechCrunch50. I wanted to send you a complimentary copy of ‘Silicon
Valley Bank’s Guide to Doing Your Next Valuation’ as a thank you. If
you have any follow-up questions, do let me know, and I look forward
to seeing you at next year’s event or sooner!”

12. Have a fascinating business card
=============
File this under “purple cows,” but having an interesting business card
can go a long way.  I’ll never forget Charles Forman’s business card
as long as I live.  It’s so innovative and cool that it got a story on
Gawker: http://bit.ly/2kuECT.

TechCrunch50 demopit company Expensify featured their innovative
business card in their piece on the event: http://bit.ly/phCR

When I launched Mahalo.com at the D Conference two years ago, I put
the names of each speaker on the back of my card in a Mahalo URL. That
let people see examples of our topic pages/search results for
themselves. Not as innovative as the two things above, but not too
shabby.

Frankly, I’m thinking about knocking off Forman’s card one of these days.

Here’s some more memorable business card examples: http://bit.ly/zqXUy

What can you accomplish with your business card?

13. Wear a professional made name tag.
=============
A custom name tag looks better than the ones the conference gives out.
Check out this one for Apple employees: http://bit.ly/2UgyW2

14. Have appropriate signage
=============
This is fairly obvious, but if you don’t have your name around and
above the crowd height, your booth may get passed by. Big photos of
good looking people are also good since that will catch the eye.
People stop to look at photos of other people.

15. Don’t hire booth babes or strippers
=============
Unless you work in the modeling, strip club or porn business, don’t
hire models, strippers or porn stars to work your booth–it’s
insulting to women. Now, that doesn’t mean the folks in your booth
can’t be attractive and well manicured. It just means, have some
taste. At last year’s conference, someone had a bunch of stripper
types in hot pants and absurdly tight t-shirts. It was totally cheap,
cheesy and lame. It’s 2009, people, really.

Some assorted smaller tips that don’t need much explanation:

16. Ask the conference producers for a discounted “introductory rate.”
17. Have a big dish of candy next to your computers.
18. Have three times the number of staff for your booth as you need at one time.
19. Have your staff circulate through the show giving out swag, candy
or party invites (if allowed).
20. Dress your staff in the company color scheme and with the
company’s logo on their front and back.
21. Consider having a game of chance (spin the wheel, blackjack, etc)
at your booth.
21. Hold a post-conference recap with your team to evaluate how you did.
22. Hold a post-conference recap with the conference producers and
tell them your pros and cons.

Questions:

1. What’s the most unique and effective thing you’ve seen at a trade show?
2. What tips did I leave off above?

all the best,

Jason

PSS – If you’re interested in this you might be interested in my previous posts:

How to Demo your Startup (part one)
http://calacanis.com/2009/09/08/how-to-demo-your-startup-part-one/

How to Demo your Startup (part two)
http://calacanis.com/2009/09/08/how-to-demo-your-startup-part-two/

How to save money running a startup (17 really good tips)
http://calacanis.com/2008/03/07/how-to-save-money-running-a-startup-17-really-good-tips/

What to do if your startup is about fail (or “Don’t Stop Believing”)
http://calacanis.com/2009/02/27/what-to-do-if-your-startup-is-about-fail-or-dont-stop-believing/

PSSS – You can follow me on Twitter @jason (yes, I changed from
@jasoncalacanis to just @jason).
http://www.twitter.com/jason

PSSSS – You can follow me on Facebook at http://www.facebook.com/jasoncalacanis

PSSSSS – You can subscribe to This Week in Startups at the following
URLs for iTunes: http://bit.ly/BSGLu or you can watch it at
http://www.thisweekinstartups.com

———-
Sent from Jason@Calacanis.com

  • http://www.causewired.com Tom W.

    The whole time I’m reading this, I’m thinking about the old NY Coliseum, circa the fall of ’96. Card tables, somebody’s old couch, massive CRT screens and palm cards. Like wagon trains crossing the great divide…congrats on your big news.

  • http://www.yostivanich.com/2009/09/09/links-for-2009-09-09/ links for 2009-09-09 | Yostivanich

    [...] 22 Tips on How to Ope­rate a Trade Show Booth « The Jason Cala­ca­nis Weblog “Since we’re less than a week away from the third ins­ta­lla­tion of the TechCrunch50 con­fe­rence, which I part­ner on with Mike Arring­ton of Time 100 fame, I thought I would take a moment to dis­cuss the best prac­ti­ces for run­ning a booth or table at a trade show or con­fe­rence. These points are gene­ral and are inten­ded to apply to everything from a 50-person SIG (spe­cial inte­rest group), where you’re given a gene­ric fol­ding table, to a custom-built booth at a trade show like CES, held in the Las Vegas Con­ven­tion Cen­ter.” Really good list. (tags: tra­deshow mar­ke­ting busi­ness entre­pre­neurship) [...]

  • bcolwin

    Disagree strongly with #7 for several reasons …

  • bcolwin

    … but this webform will not let me type more than one line!

  • Mark Stone

    Very helpful. Great advise. Thank you.

  • joe

    good advice, but will you please make your text darker? I had a headache by the end!

  • cak

    Tips on how to write your article: Don’t use light gray on white.

  • Paul Davis

    Great advice. As an organiser these words of wisdom are what
    I would like all my exhibitors and sponsors to read and will
    be sharing with them!

    As for comment 4 by cak – How constructive, get a life.

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  • Gagan Biyani

    Wow – thanks so much, Jason. This was extremely actionable and I really appreciate the time you put into it! If only I had known this weeks ago. Anyways, good luck with the conference and I hope it is an astounding success (which I’m sure it will be). I look forward to seeing what companies will launch this week!

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    [...] are probably repeats of advice I read on other blogs before attending TechCrunch50 (Expensify and Calacanis had good things to say), but hopefully there’s still value [...]

  • http://www.pinnacledisplays.com steve

    hi Jason,
    Excellent list!
    I especially agree with:
    “15. Don’t hire booth babes or strippers”.
    But it surprises me that at almost every trade show I go to, somebody didnt’ get this memor, if you know what I mean. Oh well, as long as it’s the competition making the mistakes.
    Steve

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English Bulldog

Hello, my name is Jason. Welcome to my blog on the interwebs. You can reach me on twitter @jason and by email at jason@inside.com. My Skype is jasoncalacanis, and my mobile phone is 310-456-4900.

I only pick up numbers I recognize, and in terms of emailing me, the best strategy is to write short, blunt and to the point requests. I can quickly respond to short messages, and many times I simply don't have the time to read five page pitches. In terms of taking meetings, I only do that after reviewing an actual product (not a business plan). So, the best time to ping me is when you have mockups or an alpha site. I don't read business plans, and I've never written one.

Other twitter accounts you can follow: Inside.com, Ticker, This Week in Startups and LAUNCH Festival

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