A catch phrase will go here soon.

Yes, I will publish your AOL call center MP3s here.

7/31/2006

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I’ve been getting my chops busted about “the call” and transparency at AOL for a couple of weeks now. One person told me that if I really believed in AOL that I would publish people support calls to my personal blog. In the spirit of true transparency, owning our issues, and trying to be a better company I will publish any and all calls to our support lines here on my blog. Not only that, I will personally transcribe the calls and give you my honest feedback on them.

Note: I have nothing to do with the access business. I couldn’t even tell you who runs the access business at AOL or how they run their department. However, I just checked my badge and it says AOL on it, so clearly it’s my responsibility.

Email your MP3 files jason at calacanis dot com.

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English Bulldog

Hello, my name is Jason. Welcome to my blog on the interwebs. You can reach me on twitter @jason and by email at jason@calacanis.com. My Skype is jasoncalacanis, and my mobile phone is 310-456-4900.

I only pick up numbers I recognize, and in terms of emailing me, the best strategy is to write short, blunt and to the point requests. I can quickly respond to short messages, and many times I simply don't have the time to read five page pitches. In terms of taking meetings, I only do that after reviewing an actual product (not a business plan). So, the best time to ping me is when you have mockups or an alpha site. I don't read business plans, and I've never written one.

Other twitter accounts you can follow: Video Games, Open Angel Forum, and LAUNCH Conference & Newsletter

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