Rule #1: talk to your customers.

AOL is doing it more and more every day.

The Greenhouse blog is now launched: http://greenhouse.aol.com/

Bonus: The AIMBlog is tunning in to my AIM gripes–and talking about it! My advice: let’s bring the issues into the light and kill them!
http://journals.aol.com/gregsblog/aimInfo/entries/573

On that note, I’ve got to start a list of all the amazing open things that have happened in the past six months at AOL:

1. Acquisition of WIN.
2. AIM Pages supports everything: RSS, YouTube, Flickr, etc.
3. MapQuests opens API
4. AIM opens up API
5. Bloggingstocks.