Verizon and Asurion insurance scam.
Update: t-Mobile hates Asurion too!
So, I bought this Kyocera 7135 phone at Verizon Wireless. The guy sells me on this great insurance from Asurion where you can simply call Asurion if there is a problem and they send you a new phone in the mail and give you a new one.
I call Asurion today because my phone is crashing constantly despite the fact that I’ve reinstalled the software and because the battery keeps shutting off randomly.
So, I get Asurion on the phone and they start out by saying there is a $50 deductable. I tell them I wasn’t told that and the agent says that they get that all the time from Verizon customers!
I get escalated to a manager who says that the phone is not broken and that it is a software issue, that I need to go to Kyocera. I explain about the battery problem and he says that I didn’t say there was a battery problem from the start so that they can’t process the claim. I say, well maybe your person didn’t put it in. He says I’m out of luck.
The irony of all of this is that they replaced my friends 7135 last week with another model from another company because the 7135s are so much of a problem. Verizon has dropped the Kyocera 7135 because of all the problems.
I’ve never been treated worse in customer service in my life. I highly recommend you stay away from Asurion, a highly unethical company with horribly rude representatives.
14 Comments »
RSS feed for comments on this post. TrackBack URL
Summation provided by this customer. I too have had a go with this company (Asurion) a couple of months ago. My phone a Motorola “motorazr” had gotten wet and I needed to have it replaced. It took two months to get this resolved. Asurion wanted the old phone returned to them (no problem, right?) they sent a postage paid envelope to return the damaged phone in, there is no way to track the whereabouts of this package while in route back to Asurion. The package ultimately went missing so they come back to me wanting me to pay for the “missing” phone. I sent an E-mail to the CEO of “Asurion” and told him I had no proof that the phone as missing, I attempted to send the package with return receipt (found that because it was postage pre-paid I could not send it that way), so I basically told him I have no proof that he has not received the phone, and for all I know you have the phone. I have not heard from them since. But yes, a very shady outfit to deal with, the people are extremely rude and incompetent!
Comment by Randall — September 12, 2008 @ 2:19 am
this is the worst customer care i’ve ever experienced in my life.
they are the rudest people i’ve ever encountered. good luck with dealing with those bxtches!
Comment by mackenzie — September 12, 2008 @ 5:52 pm
Bought an LG phone VX8300 thought it was stolen, but I found it, and told asurion I did after paying the 50.00 dedctable.I asked them if I send you the phone back can I get my 50.00 back
they said no. I said well you are just going to give the phone to someone else right, they didn’t answer me on that, which ment yes.
Comment by Dude — September 15, 2008 @ 1:51 pm
Hello, I bought a T-Moble over 2-years ago, they signed me up to the insurance with Asurion, I’ve been paying $3.99 a month for this insurance for over two years and finally yesterday my phone stops working, I went to T-Mobile and they had me call this place, when they told me I had to pay anywhere between $25.00 to $140 for the deductable I hit the roof and was screaming at the lady over the phone, the customers in the store just stopped and listened. I told her that I would be contacting the Better Business Bureau, I got a new phone through T-Mobile for $20.00 and told them that if I saw Asurion charges on my phone I would call an attorney, why should I pay that much money to replace my phone when it was only $20.00 to begin with? Needless to say their 20-customers in the store walked out without that insurance LOL! T-Mobile never said a word to me about any deductible, I never got a thing in the mail and they never told me anything about going online to check out the insurance, they just signed me up for it said it was automatic to protect my phone, this was in Covington, WA. That’s $119.00 I am out of now because of this scam they pull. You are completely right it is just a scam. I am letting everybody know about it too!
Comment by JoDee — September 25, 2008 @ 3:24 am
Same here with Verizon and Asurion. No wonder no one like’s insurance agents and I am one!!!!
Comment by Jeanie Hayes — October 12, 2008 @ 10:35 pm
I have never had such poor customer service as I had from Assurion. They charged me 85.00 deductible for a 199.00 new phone and sent me a reconditioned phone. When I told them that I do not want a phone that been used before as Metro has so many nefarious characters on their system that I did not want ap prior used ESN number they just laughed at me and said it is in the contract to get a refurbished or new phone at their option. So I paid the monthly fee and had to pay the hugh deductible for them to send me someone else’s phone.
Do as I am doing, purchase a new one and do a pro se small claims court suit against them. As they are a corporation they will have to have an attorney represent them and charge them the hourly fee and they will lose so much money on these claims that they will have to strighten their act out.
I am now meeting with a class action firm to see if we can get class action status on my claim.
good luck
Comment by doc — October 26, 2008 @ 6:54 pm
I have being trying to settle a claim with asurion from October 23rd one person said thay did not recieve my fax but after talking supervisor within 5mins she said the photo ID was to dark, i went ahead and faxed another ID i then called back another worker said she can’t tell me anything before 3hrs.I then called back on October 30th thay are saying i need to fax my info again.Can someone help me.
Comment by Anthony — October 31, 2008 @ 3:30 am
THIS IS THE WORST OF INSURANCE SCAMS EVER THEY R RUDE AND INCOMPETENT THEY DONT LIVE UP TO THIER STANDARDS.EVEN THE SUPERVISORS ARE RUDE. DO THEY NOT KNOW THEY ARE REPLACABLE? THEY COST ME $28.00 IN FAXES. IAM CANCELLING MY INSURANCE AFTER ALL THIS BULL BY THE TIME YOUR DONE FAXING YOU COULD BUY A NEW PHONE. WHAT SCAM ARTISTS. THEY SHOULD BE REPORTED TO THE BETTER BUSSINESS BUREAU. MAYBE ILL DO THAT TODAY.
Comment by DONNA — November 19, 2008 @ 6:01 pm
Ok I feel you so much they did the same thing to me. i had to get a replacement phone cause my phone had water damge i didnt mind paying the 50 dollars then cause it was my fault but then the phone they sent me was in worse condition than the phone that had water damage but the battery was doing the same thing the other mans was its crazy i would rather have my other phone back.
Comment by Andrea — November 20, 2008 @ 3:17 pm
I just had a horrible experience with Asurion. Customer service stinks and they would not let me speak with a manager. I would like to be part of the class action lawsuit.
Comment by Dennis — November 22, 2008 @ 2:13 pm
I agree with the others who have had a phone insured under
Asurion and found out that excuses and non-service is all you
get. We have six phones, three of which we have had the
Asurion insurance. The $50 fee per phone, plus the monthly
charge is more than you would spend when buying new phone each
time they crash. We received a phone from Asurion, $50 charge
and it was bad when received. Long story short, we had a
hastle with them on the phone and ended up cancelling the
insurance. Bad Deal with this company.
Comment by Harvey Brewer — December 18, 2008 @ 2:10 am
I have experienced the same problems with Asurion. The representatives are extremely rude and consistently blame the carrier’s policies. I have a Motorola razor 9vm which has had contstant problems, I am on my third phone now. The last two dropped calls instantly, the second dropped calls when placing the call. Now the phone will not stay charged. I have spent hours on the phone with tech support and Asurion. In additon, Asurion transferred me back to teach support after speaking with them 1 minute earlier. They are a horrible company in all respects. I am trying to avoid speaking with them, I do not seem to have any choice. A letter to the the CEO’s of the carrier and Asurion may make a slight difference.
Comment by J C Raynor — February 11, 2009 @ 3:38 pm
I to have a lot of trouble with Assuron. After a few years of paying I lost my phone and called for a replacement. First the company was giving me a hard time about calling the police to report it as lost and sending them a police report. After I told them that I ant doing that the the police cant find my phone at the bottom of the bay. Then they hit me with a $50.00 copay witch I was unaware I had to pay I guess I should have read that contract. Thats my falt. ( I called my phone and told them if they dont give me a credit I’m going eleseware. They did.) A day or two latter a used and broken phone came. Then another used one came I asked them why they keep sending used and different modle phone. I called again ant told them I want the same phone. No good it was like talking to driftwood. Well about 11 months latter I droped the phone in the drink again called and guess what they told me that I could only use the insurence once a year. It gets better then they tell me to hit the road and cancle my insurece. Assuron Sucks and read the contract frist
Comment by Chris — February 13, 2009 @ 11:57 am
ASURION SUCKS, I HOPE THEY GET SHUT DOWN, LOL LOL LOL LOL LOL LOLOLOLOLOLOLOLOLOLOLOL
Comment by j.c — June 9, 2009 @ 6:58 pm